Frequently Asked Questions
How do I place an order?
Choose your product, click Add to Cart or Buy Now, then enter your name, phone number and full address at checkout. That is all.
Do you offer Cash on Delivery?
Yes. You pay in cash to the courier when your parcel arrives.
Do you deliver all over Pakistan?
We deliver to most cities and towns in Pakistan, subject to our courier partner's coverage in your area.
How long does delivery take?
Orders are usually delivered in 3 to 6 working days after confirmation. Remote areas can take a little longer.
How much are the shipping charges?
Shipping charges are shown clearly at checkout before you place your order.
Will you confirm my order?
Yes. Our team will call or WhatsApp you to confirm your order before it is dispatched. Please keep your phone available.
Can I track my order?
Once your parcel is dispatched, we share the tracking number with you by SMS or WhatsApp.
What if I receive a damaged or wrong item?
Contact us within 48 hours of delivery with photos or an unboxing video. We will arrange a replacement or a solution as per our Refund & Return Policy.
Can I cancel my order?
Yes, you can cancel before the order is dispatched. Just contact us with your order number.
How can I contact you?
Visit our Contact page or email us at moonlitd316@gmail.com.